Frequently Asked Questions
Q: I'm only getting a few of the emails. For example it keeps stopping on email 7 out of 14 and never gets past that. What gives?
A: Sometimes things happen like power surges, or people send you an email that has some kind of corrupted attachment, etc. When your email program does a send/receive it only gets to that corrupt email and hangs up, never allowing all of the emails to come in. Because you never get to the last email in your inbox the same emails seem to keep coming in over and over and over
There are two ways to fix this issue.
Go to: http://www.mail2web.com/cgi-bin/login.asp?lid=0&il=0 and put in your server name, username and password...and check mail. Your username should be in the form of email@example.com and the server address should be mail.yourdomainname.com.
Once your emails all come in, delete the few that seem to be junk mail and possibly the 6th, 7th (or whichever email the program was getting stuck on) and then close out of Mail2Web and go back into Outlook and try sending/receiving emails again, to see if your problem is fixed. (Bear in mind that all of those duplicate emails will need to be deleted.)
If that didn't fix your problem, call 828.963.7286 and we'll see if we can spot any corrupted email in your account.